Shipping Policy

Shipping Policy

At Rosemelon, we aim to deliver your orders quickly and safely. Please read our shipping terms below.

1. Order Processing

All orders are processed within 1–3 working days of order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once shipped, you will receive an email/SMS with the tracking details.

2. Shipping Charges

Free shipping on all prepaid orders above ₹1000.
For orders below ₹1000, a standard shipping fee of ₹50 applies.
Cash on Delivery (COD) may attract an additional fee of ₹20 (if applicable).

3. Delivery Timelines

Metro Cities: 3–5 working days.
Other Cities: 5–7 working days.
Remote Areas: 7–10 working days.
(Delivery times may vary due to courier delays, weather, or unforeseen circumstances.)

4. Cash on Delivery (COD)

COD is available on select pin codes in India.
Please ensure exact cash is available at the time of delivery.
Repeated refusal of COD orders may lead to restrictions on your account.

5. International Shipping (optional – remove if you don’t ship outside India)

Currently, we offer international shipping to select countries.
Charges and delivery timelines vary by location and will be shown at checkout.
Customs duties and taxes (if any) are the buyer’s responsibility.

6. Delays & Issues

We are not responsible for delays caused by courier companies, weather, or incorrect addresses provided by the customer.
In case your package is lost or delayed beyond the promised timeline, please contact us and we will assist you.

7. Address Accuracy

Customers are responsible for providing the correct shipping address.
Once shipped, we cannot change the delivery address.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 support@rosemelon.in
📞 +91-80001-85551